Privacy Policy for Flamingo Motel
Last Edited: May 21, 2025

This privacy policy applies to all digital services provided by Flamingo Motel, including our website and mobile application. By using our services, you consent to the practices described in this policy.

Information We Collect
When using our website or app, you may be asked to enter your:

• Name

• Email address

• Mailing address

• Phone number

• Credit card/payment information

• Booking or reservation details

We may also automatically collect certain usage data, including:

• Device type and operating system

• IP address

• Browser type

• Pages visited

• App usage patterns

• General location (if permission is granted)

When We Collect Information
We collect information when you:

• Place a booking or order

• Fill out a form

• Register or sign up for communications

• Use the website or mobile app

• Interact with customer service or marketing messages

How We Use Your Information
We use the information we collect to:

• Personalize your experience

• Process transactions and reservations

• Respond to customer service requests

• Send updates and promotional emails

• Improve the website, app, and service offerings

• Comply with legal requirements

How We Protect Your Information

• SSL (Secure Socket Layer) encryption

• Regular malware scans and vulnerability testing

• Limited internal access to personal data

• All transactions are processed through secure third-party gateways and are not stored on our servers

Cookie Usage
We use cookies and similar technologies to improve user experience and analyze site performance. You may disable cookies in your browser settings, though this may affect site functionality.

Third-Party Disclosure
We do not sell, trade, or transfer your personal information to outside parties, except:

• Trusted vendors who help operate our site or app

• Legal authorities, if required

• In cases necessary to protect our users or property

Third-Party Links & Tools
We use third-party services like Google AdSense and Google Analytics. These may use cookies to personalize ads and track user engagement.

Users may opt out of tracking via:

• Google Ad Settings

• Google Analytics Opt-out Browser Add-on

• Network Advertising Initiative Opt-Out Page

Mobile App Usage & Permissions
Our mobile app may request access to:

• Location (to suggest nearby attractions or services)

• Device information (for performance optimization)

• Push notifications (to share hotel updates and promotions)

These permissions are optional and can be managed at any time in your device settings. We do not share this data without your consent.

Push Notifications
With your permission, we may send app-based notifications about:

• Your reservation or stay

• Local events or promotions

• Important hotel updates

You may opt out of notifications at any time in your device settings.

App Platform Compliance
Our mobile app complies with the privacy policies and standards of both the Google Play Store and Apple App Store. We do not collect personal data beyond what is necessary for basic app functionality.

California Online Privacy Protection Act (CalOPPA)
According to CalOPPA, we agree to:

• Allow users to visit our site anonymously

• Provide a clearly visible privacy policy on our website and app

• Notify users of policy updates via the privacy policy page

• Allow users to update personal information via email or phone

We honor Do Not Track (DNT) browser signals and do not use behavioral tracking.

Children’s Privacy (COPPA)
We do not knowingly collect information from children under 13. If we become aware of such data collection, we will delete it promptly.

Fair Information Practices
If a data breach occurs, we will notify users via email within 7 business days.

We comply with the Individual Redress Principle, allowing individuals to seek legal remedies for violations of their data privacy rights.

CAN-SPAM Act
We collect your email address to:

• Respond to inquiries

• Process bookings or orders

• Send order updates and hotel-related information

• Occasionally market relevant services or promotions

To comply with CAN-SPAM, we:

• Do not use false or misleading subjects

• Include our business address in emails

• Allow users to unsubscribe easily

• Honor opt-out requests promptly

To unsubscribe from marketing emails, follow the link at the bottom of any email or contact us directly.

Contacting Us
If you have any questions regarding this privacy policy, please contact us:

Flamingo Motel
3100 N. Baltimore Ave.
Ocean City, MD 21842
info@theflamingomotel.com
800-394-7465